If you have any queries at all regarding CEWE we have a dedicated Customer Service team who can help you and we’re available from 8am to 10pm. If your query is related to an order, please have your order number at hand or include it when contacting in writing or by email. You can find your order number in your order confirmation email.
Choose from one of the following methods for assistance with your enquiries:
Online Chat is the easiest way to get in touch with us. Start an online chat by clicking the red button in the bottom left to be instantly connected with someone in our customer care team.
Phone: 01926 463 107 (calls are charged at the standard national rate)
Email: firstname.lastname@example.org. Please note, if you are sending files via email, we cannot accept attachments totalling over 10MB. Please split attachments into multiple emails if it exceeds this limit. Once your email is successfully received, you will receive an auto response with an estimated response time.
Post: CEWE Ltd, Unit 4 Spartan Close, Titan Business Centre, Tachbrook Park, Warwick, Warwickshire, CV34 6RR
Orders can be tracked online using your order number, please leave 2 hours from placing an order before using this service. Information regarding delivery times can be found on each product page or on our delivery information page.
Note: If you have received an order confirmation email, we have your order and it is now being processed. If you do not appear to have received this email, please check your spam folder.